Shipping Policy

Effective date: March 5, 2024

We know you want your order fast, and we do too. At Sakeshi, we work hard to get your order packed, shipped, and on its way as quickly as possible.

This page covers everything you need to know about processing times, shipping estimates, tracking, customs, and what to do if something does not go to plan.

Quick Summary

Order processing: 3 to 7 business days
Tracking: Sent by email once your order ships
International delivery: Available to selected regions
Customs and duties: May apply on international orders
Support: support@sakeshi.com

Order Processing

All orders are processed within 3 to 7 business days.

This includes order verification, product preparation, packing, and dispatch from our warehouse.

Once your order has shipped, you will receive a shipping confirmation email with tracking details so you can follow your parcel.

Please note that processing times may be longer during busy periods, holiday seasons, launches, promotions, or unexpected operational delays.

Estimated Shipping Times

The delivery estimates below begin after your order has been processed and shipped.

These are estimates, not guarantees.

United States: 3 to 4 business days
Europe: 6 to 8 business days
Australia: 2 to 14 business days
Japan: 4 to 8 business days
International orders: 10 to 20 business days

Actual delivery times may vary depending on your location, your local postal service, customs processing, weather, or peak shipping periods.

Select Your Region

Use the dropdowns below to view your region. You can update this section over time with more detailed country-based delivery information if needed.

▶ Africa

Delivery times vary by country and courier availability.

▶ Asia

Delivery estimates vary depending on destination and customs clearance.

▶ Australia and New Zealand

Estimated delivery: 2 to 14 business days.

▶ Canada

Delivery times vary depending on province and shipping service selected.

▼ Caribbean

▶ Costa Rica

Delivery times may vary depending on customs and local carrier handling.

▶ Dominican Republic

Delivery times may vary depending on customs and local carrier handling.

▶ Europe

Estimated delivery: 6 to 8 business days.

▶ Mexico

Delivery times vary depending on region and courier service.

▶ Rest of Europe

Delivery times vary depending on destination and customs processing.

▶ Rest of World

Estimated delivery: 10 to 20 business days, depending on destination.

▶ South America

Delivery estimates vary depending on country and import procedures.

▶ United Kingdom

Delivery times vary depending on courier and service availability.

▶ United States

Estimated delivery: 3 to 4 business days.

Tracking Your Order

Once your order ships, you will receive an email with your tracking number and shipping confirmation.

You can use this tracking number to monitor the progress of your shipment.

If you do not receive tracking information within a few days after placing your order, please check your spam or junk folder first. If you still cannot find it, contact us at support@sakeshi.com.

Things You Need to Know

You will receive one email confirming your order, followed by a second email once your parcel has been shipped.
Delivery timeframes begin after processing and dispatch unless otherwise stated.
Tracking updates may take time to appear depending on the courier.
Delivery estimates may change during launches, holidays, or sale periods.
Customs charges may apply depending on your location.
If your order is damaged or does not arrive within the stated timeframe, please contact us within 7 days.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your local government.

These charges are not included in the product price or shipping cost and are the responsibility of the customer.

If you are unsure whether customs charges apply in your country, we recommend checking with your local customs office before placing your order.

Delays

While we do everything we can to keep deliveries on time, some delays are outside our control.

Possible causes of shipping delays include:

Customs inspections or customs processing
Local courier or postal service delays
Weather disruptions
High shipping volumes during holidays, launches, or promotional periods

Sakeshi is not responsible for delays caused by carriers, customs authorities, or events outside our control.

Shipping Exclusions

We may not be able to ship to certain countries, territories, regions, or address types due to courier, customs, legal, or operational restrictions.

If we are unable to fulfil delivery to your location, we will notify you and, where applicable, issue a refund.

Order Marked as Delivered, But Not Received?

If your tracking says your order has been delivered but you have not received it, please try the following first:

Double-check safe places around your property
Ask a neighbour, receptionist, or building manager in case it was left with them
Contact the courier directly to request delivery confirmation or proof of drop-off

If you are still unable to locate your order after following these steps, please contact us within 7 days of the delivery date.

Lost or Damaged Packages

If your parcel arrives damaged, or if it appears to be lost in transit, please contact us as soon as possible so we can look into it and help.

Email: support@sakeshi.com

Contact Us

If you have any questions about shipping, delivery, tracking, or your order, our support team is here to help.